Refund policy
Refund Policy
At Cocorosa, we want you to love every piece you receive. If something isn’t quite right, we’re here to help.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
- Item must be unused, unworn, and in original condition
- Item must be returned in its original packaging
- Proof of purchase is required
To start a return, contact us at:
support@cocorosastore.com
Return Shipping
Customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as we are not responsible for lost returns.
Final Sale Items
The following items are final sale and cannot be returned:
- Earrings
- Personalized or custom items
- Items marked as final sale
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery at:
support@cocorosastore.com
Include your order number and photos so we can resolve the issue quickly.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Refund will be issued to your original payment method
- Please allow 5–10 business days for processing depending on your bank
Exchanges
We do not offer direct exchanges.
If you would like a different item, please return your item and place a new order.
Contact
For any questions, contact us at:
support@cocorosastore.com